Citizens Advice
Free, independent and confidential advice on your consumer rights, including energy and gas complaints.
- Helpline
- 0808 223 1133
- Website
- citizensadvice.org.uk
- Location
- England & Wales
Citizens Advice offers free, confidential guidance on consumer problems and can help you understand your rights and next steps.
How to make a complaint
- 1Get advice
Contact the Citizens Advice consumer helpline for free guidance on your issue.
- 2Prepare your complaint
They can help you understand your rights and how to complain effectively.
What you’ll need
- Details of the company and the problem
- Any correspondence
Share your story about Citizens Advice
Stories are individual experiences and do not constitute legal advice or proof of wrongdoing. Submissions are moderated before publication.
Thinking of making a complaint?Read our step-by-step guide to making a complaint and getting the best outcome.
How to Make a Complaint