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Please bear in mind that we offer general information rather than legal advice or case-by-case representation, and we cannot take up individual complaints on your behalf. If your issue is urgent or involves a regulated sector – such as energy, water, financial services or telecoms – the quickest route to a resolution is often the relevant ombudsman or regulator, who can investigate and, where appropriate, put things right. If you are not sure where to start, our help for households and legal and claims pages explain the options and who to approach.