We are glad you want to get in touch. Use the form below to send us a message
and we will do our best to help – whether you have a question about your
consumer rights, want to tell us about a problem you have run into, or have
feedback about the information on this site. We are an independent consumer
information organisation, so we can point you towards the right guidance, the
relevant body and the sensible next step for your situation.

Please bear in mind that we offer general information rather than legal advice
or case-by-case representation, and we cannot take up individual complaints on
your behalf. If your issue is urgent or involves a regulated sector –
such as energy, water, financial services or telecoms – the quickest
route to a resolution is often the relevant ombudsman or regulator, who can
investigate and, where appropriate, put things right. If you are not sure
where to start, our
help for households and
legal and claims pages explain the options and
who to approach.