Energy Ombudsman
Resolve complaints between consumers and energy companies quickly and fairly.
- Helpline
- 0330 440 1624
- Website
- energyombudsman.org
- Location
- National
The Energy Ombudsman is a free, independent service that resolves unresolved complaints between consumers and energy companies.
How to make a complaint
- 1Complain to your supplier first
You must complain to your energy company and give them up to 8 weeks to resolve it.
- 2Get a final response or wait 8 weeks
If you receive a final response you’re unhappy with, or 8 weeks pass, you can come to the Ombudsman.
- 3Refer your complaint
The Energy Ombudsman will investigate independently and can require the company to put things right.
What you’ll need
- Final response letter
- Correspondence
Share your story about Energy Ombudsman
Stories are individual experiences and do not constitute legal advice or proof of wrongdoing. Submissions are moderated before publication.
Thinking of making a complaint?Read our step-by-step guide to making a complaint and getting the best outcome.
How to Make a Complaint