AdmiralActive
Admiral provide car, home, travel and multi-cover insurance. If something goes wrong, here’s how to make a complaint or claim.
- Phone
- 0330 333 0533
- Website
- admiral.com
- Head office
- Cardiff, Wales
- FCA reference
- 202582
Overview
Admiral is authorised and regulated by the Financial Conduct Authority. If you have a problem with their service or need to make a claim, follow the guidance below to get the best possible outcome.
What you can complain or claim about
- Motor, home, travel and pet insurance policies
- How a claim was handled or decided
- Renewal prices and policy changes
- Excess charges and policy terms
- Customer service
How to make a complaint
- 1Contact Admiral
Raise your complaint by phone on 0333 220 2000, using the online complaint form, or by post to the Complaint Manager, Ty Admiral, David Street, Cardiff CF10 2AA.
- 2Acknowledgement
Admiral will be in touch within five working days of receiving your complaint to confirm who is handling it.
- 3Investigation and final response
Admiral investigate and issue a written final response — by the Financial Conduct Authority deadline of 8 weeks at the latest.
- 4Escalate to the Financial Ombudsman
If you’re still unhappy, refer your complaint free of charge to the Financial Ombudsman Service within 6 months of Admiral’s final response.
What you’ll need
- Your policy number and documents
- Dates and a timeline of what happened
- Copies of correspondence with Admiral
- Details of how the issue has affected you
If your complaint isn’t resolved
If Admiral can’t resolve your complaint, you can take it — free of charge — to an independent body:
Key information
- Legal entity
- EUI Limited
- Underwriter
- Admiral Insurance (Gibraltar) Limited
- Complaints handled by
- Admiral Group customer relations
- FCA reference
- 202582
- Coverage
- UK based
If unresolved, escalate to Financial Ombudsman Service.
Relevant legislation: Consumer Rights Act 2015, FCA Handbook (ICOBS).
Information verified against Admiral on 2 August 2026.
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