James R.
Claim settled quickly and fairly
Had a non-fault accident. Admiral handled everything well and the claim was paid within 10 days.
AdmiralActive
Admiral provide car, home, travel and multi-cover insurance. If something goes wrong, here’s how to make a complaint or claim.
- Phone
- 0330 333 0533
- Website
- admiral.com
- Head office
- Cardiff, Wales
- FCA reference
- 202582
Overview
Admiral is authorised and regulated by the Financial Conduct Authority. If you have a problem with their service or need to make a claim, follow the guidance below to get the best possible outcome.
What you can complain or claim about
- Motor, home, travel and pet insurance policies
- How a claim was handled or decided
- Renewal prices and policy changes
- Excess charges and policy terms
- Customer service
How to make a complaint
- 1Contact Admiral
Raise your complaint by phone on 0333 220 2000, using the online complaint form, or by post to the Complaint Manager, Ty Admiral, David Street, Cardiff CF10 2AA.
- 2Acknowledgement
Admiral will be in touch within five working days of receiving your complaint to confirm who is handling it.
- 3Investigation and final response
Admiral investigate and issue a written final response — by the Financial Conduct Authority deadline of 8 weeks at the latest.
- 4Escalate to the Financial Ombudsman
If you’re still unhappy, refer your complaint free of charge to the Financial Ombudsman Service within 6 months of Admiral’s final response.
What you’ll need
- Your policy number and documents
- Dates and a timeline of what happened
- Copies of correspondence with Admiral
- Details of how the issue has affected you
Need help understanding your rights?
You’re protected by the Consumer Rights Act 2015 and other legislation.
If your complaint isn’t resolved
If Admiral can’t resolve your complaint, you can take it — free of charge — to an independent body:
Key information
- Legal entity
- EUI Limited
- Underwriter
- Admiral Insurance (Gibraltar) Limited
- Complaints handled by
- Admiral Group customer relations
- FCA reference
- 202582
- Coverage
- UK based
If unresolved, escalate to Financial Ombudsman Service.
Relevant legislation: Consumer Rights Act 2015, FCA Handbook (ICOBS).
Information verified against Admiral on 2 August 2026.
What people are saying
Real experiences from people who have contacted Admiral.
Sarah T.
Took too long to respond
My claim was delayed for several weeks and I had to chase for updates. Eventually resolved but communication could impro…
Mark D.
Great customer service
Spoke to a helpful advisor who explained everything clearly. Very happy with the outcome.
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