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Consumer RightsComplaints Service
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Let's build your complaint together

We'll guide you through a few simple steps to understand what happened with Independent Appeals Service (IAS) and what you'd like them to do.

  • Expert support

    We'll help you put together a clear, well-structured complaint.

  • Maximum impact

    We know what works and how to get results from companies.

  • You stay in control

    Review everything before anything is sent.

How it works

  1. Tell us what happened

    In your own words

  2. A few relevant questions

    Only what helps your complaint

  3. Tell us what outcome you want

    Refund, fix, apology and more

  4. Review your complaint

    Check everything is right

  5. Submit

    We handle the rest

This will take about 5–10 minutes.

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