How to Report a Power Cut
How to Report a Power Cut
A sudden power cut can be worrying, especially in bad weather or if someone in your home relies on electricity for medical equipment. The good news is that help is only a phone call — or three digits — away, and reporting a power cut is free. This guide explains exactly what to do, who to contact and how to stay safe until the power returns.
Call 105 — the free power cut number
The quickest way to report or check a power cut in England, Scotland and Wales is to call 105. It is free from most landlines and mobiles, and it automatically connects you to your local network operator — the company that runs the cables and substations in your area, which is not the same as the supplier you pay your bills to. You can also use 105 if you spot damage to power lines or electricity substations that could put anyone in danger. In Northern Ireland, contact NIE Networks instead.
Check first: is it just your home?
Before reporting, take a moment to work out how widespread the problem is:
- Look outside — are your neighbours’ lights and streetlights off too? If so, it is likely a network fault.
- Check your fuse box or consumer unit for a tripped switch, which can cut power to just your home.
- Make sure your electricity meter has not run out of credit if you are on a prepayment meter — our guidance on suppliers, bills and meters explains how to top up and read your meter.
If only your property is affected and it is not a tripped fuse or empty meter, still call 105, as your operator can advise on the cause.
Report online and track progress
Most network operators let you report and track power cuts on their website, and many show a live outage map so you can see the area affected and an estimated restoration time. You can usually sign up for text updates too. If you are not sure who your operator is, calling 105 or entering your postcode on the Energy Networks Association website will tell you.
Get extra help: the Priority Services Register
If you or someone in your household is elderly, disabled, has a chronic illness or depends on electricity for medical equipment, sign up to the free Priority Services Register with your network operator and energy supplier. Registered households get extra support during a power cut, such as priority updates, welfare checks and sometimes alternative heating or cooking facilities. It is well worth arranging this before you ever need it.
Staying safe and claiming compensation
During a cut, switch off and unplug sensitive appliances to protect them from a surge when power returns, but leave one light on so you know when it is back. Keep fridges and freezers closed to preserve food, and never use outdoor generators, camping stoves or barbecues indoors because of the risk of carbon monoxide. If your power is off for a long period, or is cut many times, you may be entitled to a compensation payment under the Guaranteed Standards set by the regulator Ofgem — contact your network operator to claim. For related help, see our wider energy and water guidance.