At the heart of EDF’s help is the Customer Support Fund, a safety net for those in financial hardship. This fund can:
- Clear or reduce energy arrears.
- Replace essential white goods (like broken cookers or fridges) with energy-efficient models.
- Help households regain stability with tailored financial help.
To access the fund, you’ll need to speak to an independent debt advice agency first, like Citizens Advice or IncomeMax, who can guide you through the application process and help build a plan that works for you.
Apply for a free home battery
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Matching Your Debt Repayments
EDF goes a step further by helping customers match debt payments. If you commit to repaying part of your balance, they may match your payments over time, wiping out remaining debt after 12 months of consistent repayment. In 2023, this matched-support scheme helped clear thousands of pounds in customer debt.
Emergency Credit and Discretionary Support
EDF has pledged over £29 million to help its most vulnerable customers through emergency measures. This includes:
- Emergency credit for prepayment meter users who can’t top up.
- One-off financial support during colder months or crisis situations.
- Standing charge holidays for those with particularly low income.
The Sunday Saver
EDF runs a unique Sunday Saver scheme, offering free electricity for 2 hours every Sunday for customers with smart meters. This encourages energy use during off-peak times and can significantly reduce your weekly energy costs, especially if you shift usage (like laundry or cooking) into those windows.
The Energy Hub
EDF customers with smart meters can access the Energy Hub, a free online dashboard that shows real-time energy use and suggests practical ways to cut back. On average, customers save £41 a year just by making small changes based on their Energy Hub insights.
Energy Doctors and Home Visits
In some areas, EDF partners with local organisations to offer Energy Doctor home visits. These involve:
- Home assessments using thermal imaging.
- Tailored advice on insulation, heating, and ventilation.
- Access to grants and support you might not know you’re entitled to.
This is especially useful for households that are fuel-poor or living in older, inefficient properties.
Priority Services Register (PSR)
EDF encourages customers with extra needs to sign up for the Priority Services Register. This includes:
- The elderly, disabled, or seriously ill.
- Those with mental health challenges.
- Families with young children or recent bereavement.
PSR members get additional help such as accessible bills, password-protected visits, emergency support during outages, and third-party account management.
Need Help? Here’s How to Get It
Getting support from EDF is straightforward:
- Call EDF: 0333 009 7002 (Mon–Thu 8am–6pm, Fri 8am–4pm).
- Text or PSR Help: 0808 160 6906.
- Visit: https://www.edfenergy.com/help-support.
- Get debt advice: through Citizens Advice, IncomeMax, or National Debtline (0808 808 4000).
Apply for a free home battery
Register your interest in the free home battery scheme. It only takes a few minutes.
Want Help With Energy Bills?
Struggling with high heating costs?
Looking to cut your energy bills? You can apply for a free home battery or see other funding options.
One Last Thing
EDF Energy offers more than just power, they provide a helpful suite of support for customers facing financial pressure.
If you’re struggling, don’t wait, reach out. The support is there, and EDF’s team is trained to work with you, not against you.
Cost of Living Support Available:
- Household Support Fund (England)
- Cost of Living Payments
- Support for Mortgage Interest (SMI)
- Mortgage Guarantee Scheme
- Council Tax Reduction
Other Support Available: