EDF Energy Support

EDF goes a step further by helping customers match debt payments. If you commit to repaying part of your balance, they may match your payments over time, wiping out remaining debt after 12 months of consistent repayment. In 2023, this matched-support scheme helped clear thousands of pounds in customer debt.

EDF has pledged over £29 million to help its most vulnerable customers through emergency measures. This includes:

• Emergency credit for prepayment meter users who can’t top up.
• One-off financial support during colder months or crisis situations.
• Standing charge holidays for those with particularly low income.

EDF runs a unique Sunday Saver scheme, offering free electricity for 2 hours every Sunday for customers with smart meters. This encourages energy use during off-peak times and can significantly reduce your weekly energy costs, especially if you shift usage (like laundry or cooking) into those windows.

EDF customers with smart meters can access the Energy Hub, a free online dashboard that shows real-time energy use and suggests practical ways to cut back. On average, customers save £41 a year just by making small changes based on their Energy Hub insights.

In some areas, EDF partners with local organisations to offer Energy Doctor home visits. These involve:

• Home assessments using thermal imaging.
• Tailored advice on insulation, heating, and ventilation.
• Access to grants and support you might not know you’re entitled to.

This is especially useful for households that are fuel-poor or living in older, inefficient properties.

EDF encourages customers with extra needs to sign up for the Priority Services Register. This includes:

• The elderly, disabled, or seriously ill.
• Those with mental health challenges.
• Families with young children or recent bereavement.

PSR members get additional help such as accessible bills, password-protected visits, emergency support during outages, and third-party account management.

Getting support from EDF is straightforward:

• Call EDF: 0333 009 7002 (Mon–Thu 8am–6pm, Fri 8am–4pm).
• Text or PSR Help: 0808 160 6906.
• Visit: https://www.edfenergy.com/help-support.
• Get debt advice: through Citizens Advice, IncomeMax, or National Debtline (0808 808 4000).

Struggling with high heating costs? 

If you’re struggling high heating costs, you could qualify for free insulation, a new boiler, or energy-saving upgrades through the ECO4 or Great British Insulation Scheme (GBIS), in order to reduce your long term energy bills.

At Consumer Rights, we work directly with qualified installers and handle everything from eligibility checks to managing your application. 

Check your eligibility to apply for ECO4 and GBIS funding, it only takes a minute.

EDF Energy offers more than just power, they provide a helpful suite of support for customers facing financial pressure. 

If you’re struggling, don’t wait, reach out. The support is there, and EDF’s team is trained to work with you, not against you.

Cost of Living Support Available:

• Household Support Fund (England)
• Cost of Living Payments
• Support for Mortgage Interest (SMI)
• Mortgage Guarantee Scheme
• Council Tax Reduction

ECO4 Support Available:

• Department for Business, Energy & Industrial Strategy – Energy Company Obligation
• Ofgem –  Energy Company Obligation (ECO4) Guidance: Delivery V1.1
• Ofgem – Energy Company Obligation (ECO)
• UK Government – Help from your energy supplier: the Energy Company Obligation
• Which? – Energy Company Obligation (ECO)

Other Support Available:

• Household Support Fund
• Cold Weather Payment
• Cost of Living
• Fuel Vouchers