Octopus Energy offers a range of targeted support options for customers who are struggling with their energy bills or facing financial difficulty.

1. Green Tariffs That Make a Difference

Octopus is known for its 100% renewable electricity, but its range of smart tariffs is where things get interesting:

  • Agile Octopus: Prices change every half hour based on wholesale costs. Ideal if you can shift your usage to off-peak times.
  • Octopus Go & Intelligent Octopus: Great for EV drivers. Get cheaper overnight rates for charging your car.
  • Tracker Tariff: Tied to wholesale prices, giving total transparency and competitive rates.
  • Fan Club: Live near an Octopus-owned wind farm? You could get up to 50% off your electricity when it’s windy.

They’re real-time solutions for saving money and supporting a cleaner grid.

2. Support When You Need It

Octopus has set up a £30 million Octo Assist Fund to help customers who are struggling with their bills. You can apply for:

  • Direct financial support.
  • Account credits.
  • Advice on budgeting and energy saving.

If you’re having a tough time, Octopus doesn’t make you jump through hoops. The application is quick, and they try to help where they can.

3. Energy Helpers and Home Visits

Worried your home might be leaking heat? Octopus runs the Energy Helpers programme, which sends trained staff to your home to:

  • Give tailored advice on cutting energy waste.
  • Help set up smart meters or troubleshoot appliances.
  • Connect you with additional support.

They’ve completed over 250,000 visits so far, and if you’re eligible, the visit is free.

⚠️ ECO4 has closed to new applications — here’s the help you can get nowECO4 grants are no longer available. See the grants and funding you can get now.

4. Thermal Camera Loans

You can borrow a thermal imaging camera for free to spot where your home is losing heat, think draughty doors, poor insulation, or single-glazed windows. Once you know the problem areas, you can take action or apply for insulation grants. To find out if you are eligible for ECO4 and GBIS funding, use our eligibility checker, to find out in minutes. If eligible you could qualify for free insulation, a new boiler or even solar panels.

5. Saving Sessions

If you have a smart meter, you can take part in Octopus’s Saving Sessions. During high-demand periods on the national grid, Octopus will ask you to reduce your usage, and pay you for doing it.

This winter alone, they paid out over £4 million to customers just for switching off or delaying high-use appliances for an hour or two.

6. Smart Home Integration

Octopus goes beyond billing and supply. If you’re into smart home tech or want to make your home more efficient, they offer:

Everything ties into their own Kraken tech platform, making it all feel seamless, even if you’re not a tech whizz.

7. Electric Universe for EV Drivers

Octopus’s Electric Universe platform gives EV drivers access to 300,000+ public charge points across Europe, all using a single card or app. No more juggling accounts and apps for each charging network.

It’s a game-changer if you regularly drive longer distances or rely on public charging.

8. Octoplus Loyalty Perks

For existing customers with smart meters, Octopus has introduced Octoplus, a rewards programme that gives you:

  • Monthly prize draws.
  • Freebies like coffee vouchers.
  • Points for meter readings or referrals.
  • Exclusive deals on smart tech.

It’s a way of saying thank you, and a clever way to keep customers engaged in energy saving.

9. Business Energy Support

Octopus also supports SMEs and large organisations with:

  • Bespoke business tariffs (including time-of-use options).
  • EV fleet charging plans.
  • Green energy certifications.
  • Smart export tariffs for businesses with solar panels.

If your business is trying to reduce its carbon footprint without spiking costs, Octopus might be one of the most forward-thinking suppliers to consider.

Worried About Energy Bills?

If your energy bills are high because your home loses heat quickly or relies on an outdated heating system, there’s a practical, long term solution worth considering. If you are struggling with fuel poverty or your energy bills, use our eligibility checker to find out if you qualify for free energy-saving upgrades. Government-backed programmes such as ECO4 (Energy Company Obligation) or the GBIS (Great British Insulation Scheme) may be an option for you.

These schemes fund energy-saving improvements like:

  • Loft insulation.
  • Cavity wall insulation.
  • Smart heating controls.
  • In some cases, low-carbon heating systems such as heat pumps or solar panels.

By making your home more efficient, these upgrades help you use less energy to stay warm, so your heating system doesn’t have to work as hard, and you spend less keeping your home comfortable.