Energy scams are on the rise, and knowing how to spot and report them can save you from stress, hassle, and potentially significant financial loss. Ever had someone knock on your door or send an unexpected message claiming to be from Ofgem, the UK’s energy regulator? If so, you’re not alone.

Scammers often pose as representatives from Ofgem, but here’s the truth—Ofgem will never sell you energy, ask for personal details, or turn up unannounced at your property.

These scammers can pop up just about anywhere: knocking at your door, making surprise phone calls, slipping into your social media inbox, or even showing up as annoying pop-ups on websites. They might send you emails, instant messages, or text messages, always pressing you to act quickly or hand over your details. Sound familiar?

First thing’s first—Ofgem will never sell energy directly to you, ask for personal information, or make unannounced visits to your home. If you encounter any of these situations, you’re probably facing an energy scam.

So, how do you handle this?

Spot the Scam

  • Check email addresses carefully—real Ofgem emails always end with ‘@ofgem.gov.uk’. Anything different is a red flag.
  • Look closely at logos and branding. Official communications have clear, professional logos. Anything blurry or distorted is suspicious.
  • Genuine companies, including Ofgem, will never rush or panic you. Scammers thrive on urgency.

How to protect yourself

If you’ve handed over personal information or fallen for a scam, don’t wait around. Immediately call your bank and report what’s happened.

In England, Wales, and Northern Ireland, you can report these scams directly to Action Fraud by calling 0300 123 2040 or using their online reporting form. If you’re based in Scotland, reach out to Police Scotland at 101. And if you ever feel unsafe or threatened, call 999 immediately.

Suspicious emails? Forward them straight away to report@phishing.gov.uk. It’s quick, easy, and helps authorities tackle these scams.

Want to let Ofgem know too?

After you’ve reported the scam to Action Fraud or Police Scotland, give Ofgem a heads-up by emailing them or calling 020 7901 7295. They appreciate knowing what’s happening out there—it helps them protect others.

Got a general complaint about energy suppliers, installers, or network companies acting up? Check out Ofgem’s official complaints guide—they’re there to help.

Ever thought of blowing the whistle?

Suspect something isn’t quite right in your dealings with energy suppliers or installers? Ofgem encourages whistleblowing to expose wrongdoing and keep the energy market fair and transparent. Their whistleblowing guide makes it easy to raise concerns.

Other energy concerns?

If you’re worried about energy crimes—like someone stealing gas or electricity—report it confidentially on the Crimestoppers Stay Energy Safe website. Remember, your safety comes first, so never hesitate to call 999 if things escalate or feel dangerous.

Being aware of these scams gives you the upper hand. Stay alert, stay informed, and stay safe.