In summary
Consumer rights are not only an individual matter – they are a community one. When people around us understand what they are entitled to, know how to challenge an unfair bill, or find the right support at a difficult time, whole neighbourhoods become harder to take advantage of. Community is where that knowledge lives: shared between friends, family, carers, support workers and local groups. This page explains how our work is built around that idea.
Information that people can pass on
We are an independent consumer information organisation, and we write our guidance so that it can be shared. Whether you are helping an older relative query an energy bill, supporting a neighbour with a faulty purchase, or working in a community setting where money is tight, you should be able to find a clear answer and pass it on. Plain, practical information – free to read and free to share – is one of the most useful things a community can have.
Support close to home
A great deal of help is delivered locally – through councils, advice services and community organisations – and it can be hard to know what exists where you live. We point you towards that support and explain how the national and local pieces fit together, so you can find what is available in your own area. For cost-of-living help, see our help for households hub and our overview of grants and support.
Stronger together
Understanding your rights should not depend on who you know or how confident you feel dealing with big organisations. By making that knowledge easy to find, understand and share, we hope to help communities look out for one another and stand on a more equal footing with the companies and bodies they deal with. If something has gone wrong for you, start with the topic most relevant to your situation and we will help you understand what you can do next.
Need a hand?
Get help understanding your options and the next steps to take.