Goods and purchases

Need Help With a Goods Issue?

If you have bought something that is faulty, damaged, not as described, missing, or not fit for purpose, we can help you understand your rights and what steps to take next.

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Delivery, Risk and Guarantees
When you buy goods, the Consumer Rights Act 2015 sets out clear rules about delivery, who carries the risk, and how guarantees operate. These rules apply alongside the core statutory rights. For the main legal standards goods must meet, see What Statutory Rights Apply to Goods?. When Must Goods Be Delivered? If you agree a

What you’ll learnWhen Must Goods Be Delivered?What If Delivery Is Late?When Does Risk Pass to the Consumer?What If You Arrange Your Own Courier?Read full guide
Wrong Quantity / Instalments / Scotland Rules
The Consumer Rights Act 2015 contains additional rules covering situations where goods are delivered in the wrong quantity, supplied in instalments, or disputed in Scotland. These rules apply alongside the core statutory standards. For the main legal rights that apply to goods, see What Statutory Rights Apply to Goods?. What If the Trader Delivers the

What you’ll learnWhat If the Trader Delivers the Wrong Quantity?Do You Have to Accept Delivery in Instalments?Late Instalments Scotland: Disputes About Paying for Faulty GoodsRead full guide
What Statutory Rights Apply to Goods?
When you buy goods from a trader, the Consumer Rights Act 2015 gives you automatic legal protections. These rights apply whether you buy in-store, online, or by phone. For a full overview of how the Act works across goods, services and digital content, see Consumer Rights Act 2015 Overview. Goods Must Be of Satisfactory Quality

What you’ll learnGoods Must Be of Satisfactory Quality Goods Must Be Fit for Purpose Goods Must Be As Described Goods Must Match a Sample or ModelRead full guide
Ownership of Goods
Ownership of goods is an important part of your rights under the Consumer Rights Act 2015. The Act applies to specific types of goods contracts. To understand which contracts are covered, see What Goods Contracts Are Covered?. What Does “Ownership” Mean? Ownership means legal title to the goods. The person who owns the goods has

What you’ll learnWhat Does “Ownership” Mean?The Trader Must Have the Right to Sell the Goods When Does Ownership Transfer?What If the Goods Are Stolen?Read full guide
Hire-Purchase Agreements
A hire-purchase agreement is one of the types of goods contract covered by the Consumer Rights Act 2015. To understand how this fits within the wider legal framework, see What Goods Contracts Are Covered?. What Is a Hire-Purchase Agreement? Under a hire-purchase agreement, you hire goods and pay for them in instalments. You do not

What you’ll learnWhat Is a Hire-Purchase Agreement?How Is It Different from a Sales Contract?What Rights Apply During the Hire Period?Ownership and TitleRead full guide
Hire of Goods
A contract for the hire of goods is one of the four types of goods contract covered by the Consumer Rights Act 2015. To understand how this fits within the wider framework of goods contracts, see What Goods Contracts Are Covered?. What Is a Hire of Goods Contract? A hire of goods contract is where

What you’ll learnWhat Is a Hire of Goods Contract?How Is It Different from a Sales Contract?How Is It Different from Hire-Purchase?What Rights Apply?Read full guide
Goods Must Be As Described
Goods Must Be As Described Under the Consumer Rights Act 2015, goods you buy from a trader must match their description. This is one of the three core legal standards that apply to goods. Alongside being of satisfactory quality and fit for purpose, goods must be exactly what was promised. For a broader explanation of

What you’ll learnWhat Does “As Described” Mean?Examples of Goods Not As Described Photos and Samples Count Verbal Statements Also MatterRead full guide
Fit for Purpose: What It Means
Under the Consumer Rights Act 2015, goods must be fit for purpose. This is one of the three core legal standards that apply whenever you buy goods from a trader. Alongside being of satisfactory quality and as described, fitness for purpose is a key protection when something you buy does not do what it is

What you’ll learnThe Basic Rule Specific Purpose You Tell the Trader About What If You Chose the Product Yourself?When Goods Are Not Fit for PurposeRead full guide
Faulty Goods Explained
If you buy goods from a business and something is wrong with them, the Consumer Rights Act 2015 gives you clear legal protection. This guide explains what counts as “faulty goods”, what your rights are, and what remedies you can use. For a broader overview, see How It Protects You (Goods, Services and Digital Content).

What you’ll learnWhat Are Faulty Goods?1. Satisfactory Quality 2. Fit for Purpose 3. As DescribedRead full guide
CIGA (Cavity Insulation Guarantee Agency)
Cavity wall insulation enhances building energy efficiency and reduces heat loss. The Cavity Insulation Guarantee Agency was created to ensure cavity insulation installations adhere to the highest standards and provide long-term benefits. This article will examine the significance of CIGA, role in the construction industry, and the registration procedure for businesses with this esteemed agency.

What you’ll learnWho are CIGA?What does the Cavity Insulation Guarantee Agency do?How do I register my company with the Cavity Insulation Guarantee Agency (CIGA)?Read full guide
The Guarantee Our Essentials Campaign
The Joseph Rowntree Foundation and others urge the UK government to close the disparity between Universal Credit and basic living expenses. Guarantee Our Essentials is a new campaign introduced in collaboration with the Joseph Rowntree Foundation, a prominent organisation dedicated to eradicating poverty and fostering social change. The campaign urges the UK government to enshrine

What you’ll learnThe Widening Gap Between Universal Credit and Basic Living Costs Individual Narratives and Public Opinion The Essentials Assurance and the Future How to Support the Guarantee of Our Basic Needs CampaignRead full guide
Plug to Purchase Nikola Fuel Cell Electric Vehicles
Nikola Corporation is a comprehensive leader in zero-emissions shipment, energy supply, and infrastructure clarification. And Plug Power, a dominant provider of turnkey hydrogen solutions for the global green hydrogen economy, announced a strategic partnership on December 15 to advance the hydrogen economy. The Nikola Tre fuel cell electric vehicle is anticipated to have a range of

What you’ll learnPlug will acquire up to seventy-five Nikola Tre FCEVs over the following three years, with the first vehicles arriving in 2023.The recently announced Nikola hydrogen hub project in Buckeye, Arizona, is now through a permitting and rezoning procedure, as well as the purchase of long-lead equipment.Additionally, Nikola Corporation will be able to cause hydrogen from different locations across the country as the plug continues to add new supply facilities.“We look forward to advancing the hydrogen economy with Nikola through our strategic partnership.”Read full guide
Smart Export Guarantee
Established on January 1, 2020, the SEG is an initiative supported by the UK government. SEG Licensees are electricity suppliers obligated by the SEG to remunerate SEG Generators, small-scale generators, to provide low-carbon electricity that the SEG Licensees export back to the National Grid, contingent upon fulfilling specific criteria. This post will explain all about

What you’ll learnWhy is the smart export guarantee important?How much will I get for exporting electricity? – Further useful information How may a Smart Export Guarantee tariff be obtained?Final ThoughtsRead full guide