If goods you bought do not meet legal standards and the trader has failed to repair or replace them properly, you may have a final right to reject the goods or claim a price reduction.

These remedies apply under the Consumer Rights Act 2015 when goods do not conform to the contract.

For the core legal standards that apply to goods, see What Statutory Rights Apply to Goods?.

When Does the Final Right to Reject Apply?

You may use the final right to reject if:

  • The trader has attempted a repair or replacement and it has failed, or
  • The trader has refused to repair or replace the goods, or
  • Repair or replacement is impossible, or
  • Repair or replacement would cause significant inconvenience.

You normally must give the trader one opportunity to repair or replace the goods before exercising the final right to reject.

See also Repair or Replacement.

What Does “Final Right to Reject” Mean?

It means you can:

  • Reject the goods.
  • End the contract.
  • Receive a refund.

You must clearly inform the trader that you are rejecting the goods and ending the contract.

Will You Receive a Full Refund?

If you exercise the final right to reject within the first six months, the refund must be full, with no deduction for the use you have had.

The only exception in that first six months is motor vehicles, where the trader may reduce the refund to reflect your use of the vehicle.

After six months, the burden shifts and the trader may argue that the goods were not faulty at the time of delivery.

See Time Limits and the 6-Month Rule for more detail.

What Is a Price Reduction?

Instead of rejecting the goods, you may choose to keep them and request a reduction in price.

The reduction must be appropriate to the circumstances and can be up to 100% of the price paid, depending on the seriousness of the fault.

A price reduction may be suitable where:

  • You want to keep the goods despite the fault.
  • The fault is minor but unresolved.
  • Rejecting the goods would cause inconvenience.

How to Exercise These Rights

You should notify the trader clearly, preferably in writing, stating that:

  • The goods do not conform to the contract.
  • A repair or replacement has failed (if applicable)
  • You are exercising your final right to reject or requesting a price reduction.

If the trader refuses to comply, you may need to escalate the matter.

Enforcement Steps

If the trader does not honour your rights: