Please read all these terms and conditions.

You must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. 

Application

  1. These Terms and Conditions will apply to the request of the services by you (the Customer or you). We are Consumer Rights CIC a not for profit company registered in England and Wales under number 13729331 whose registered office is at Parc Menai, LL57 4BN   with email address contactus@consumer-rights.org;  (us or we).
  2. These are the terms on which we provide our Services to you.  Before accepting our services on the Website, you will be asked to agree to these Terms and Conditions by clicking on the button marked ‘I Consent to Consumer Rights collecting my submitted information in order to respond to my enquiry’. If you do not click on the button, we will not be able to complete our services to you.  You can only request the Services from the Website if you are eligible and are at least 18 years old.

Interpretation

  1. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;
  2. Contract there is no contractual legally-binding agreement between you and us.
  3. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  4. Request means the Customer’s request for the Services from Us as submitted following the step-by-step process set out on the Website;
  5. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
  6. Services means the services advertised on the Website. Website means our website consumer-rights.org on which the Services are advertised.

Services

  1. The description of the Services is as set out in the Website.
  2. In the case of Services requested by you to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

  1. You must cooperate with us in all matters relating to the Services, provide our authorised Service Providers and representatives with access to any premises under your control as required, provide them with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
  2. Failure to comply with the above is a customer default which entitles our authorised service providers to suspend performance of the Services until you remedy it or if you fail to remedy it following their request, they can terminate the provision of their agreed services to you with immediate effect on written notice to you.

Personal information

  1. We retain and use all information strictly under the Privacy Policy.
  2. We may contact you by e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of request of Services

  1. The description of the Services we provide are shown on our website does not constitute a contractual offer to sell the Services.

Delivery

  1. We will provide the Services in a timely fashion.

Withdrawal and cancellation

  1. You can withdraw your request to use our services at any time if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    • the party will advise the other party as soon as reasonably practicable; and
    • the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s rights.

Privacy

  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy.
  3. For the purposes of these Terms and Conditions:
    • ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
    • ‘GDPR’ means the UK General Data Protection Regulation.
    • ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  4. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
  5. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    • before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    • we will only Process Personal Data for the purposes identified;
    • we will respect your rights in relation to your Personal Data; and
    • we will implement technical and organisational measures to ensure your Personal Data is secure.
  6. For any enquiries or complaints regarding data privacy, you can email: mike.gibbons@consumer-rights.org.

Excluding liability

  1. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of our other legal obligations. Subject to this, we are not liable for any loss which was not reasonably foreseeable to both parties.

Governing law, jurisdiction and complaints

  1. These Terms and Conditions (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  3. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us via our telephone number which will be provided if they engage our services to find a solution. We will aim to respond with an appropriate solution within 4 weeks..

 Prohibited use

  1. You may not use the Website for any of the following purposes:
    • in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    • in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    • making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

  1. You must ensure that the details provided by you on registration or at any time are correct and complete.
  2. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
  3. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
  4. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

  1. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
  2. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.
  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of CR or that of our affiliates.
  2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.