National Grid

Report problems with the gas network or raise a complaint about gas supply issues.

Network operator
Great Britain

Need help managing your complaint or claim?Our team can guide you through the process, help prepare your evidence and ensure your complaint reaches the right organisation.

Get Started

Phone: 0800 111 999
Website: nationalgrid.co.uk

Visit National Grid website

Overview

National Grid operates parts of the gas and electricity transmission network. For gas emergencies always call 0800 111 999.

Need help understanding your rights?

Learn more about your energy rights.

View your rights

If your complaint isn’t resolved

If National Grid can’t resolve your complaint, you can take it — free of charge — to an independent body:

Energy Ombudsman

Key information

Coverage: Great Britain

Relevant legislation: Consumer Rights Act 2015.

Information not yet verified against an official source. From design mock — pending official verification.

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