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Making a claim against Aged Merchant Seamen’s Homes
If Aged Merchant Seamen’s Homes has caused you a financial loss, you may have grounds to claim compensation. Claims are decided on the facts and the evidence you can provide, so it helps to understand what you can claim for before you begin.
This guide explains the types of claim common across the housingsector, the steps to take first, and the evidence you’ll want to gather.
Claims may include:
- Disrepair and homes left in an unfit condition
- Damp and mould that has not been dealt with
- Deposits not protected or unfairly withheld
- Banned or prohibited tenant fees under the Tenant Fees Act
- Letting and estate-agent service failures
- Unclear or unreasonable service charges
- Landlords missing repair deadlines under Awaab’s Law
- Poor complaint handling by landlords or agents
What can you claim for?
- Disrepair
Has your landlord left the property in disrepair, or failed to keep the structure and essentials in working order?
Learn more - Damp & mould
Are you living with damp or mould that has been reported but not fixed within the required time?
Learn more - Deposit disputes
Was your deposit left unprotected, or money deducted that you do not agree with?
Learn more - Unfair fees & agents
Were you charged banned tenant fees, or let down by a letting or estate agent?
Learn more
Before you claim
- 1Report it in writing
Tell your landlord or agent about the problem in writing and keep a copy.
- 2Give them time to act
Allow a reasonable period for repairs, or use the landlord’s formal complaints process.
- 3Escalate to the ombudsman
Social tenants can use the Housing Ombudsman; for agents, the Property Ombudsman or Property Redress Scheme.
- 4Gather your evidence
Photograph the problem, keep your tenancy agreement and log every report and reply.
Evidence checklist
- Your tenancy agreement
- The deposit protection certificate and prescribed information
- Dated photos or video of the disrepair, damp or mould
- Written reports you sent to your landlord or agent
- The landlord’s or agent’s replies
- Medical evidence if your health was affected
- The check-in inventory and condition report
- Rent statements and receipts for any fees paid
- Your complaint reference number
- The ombudsman or redress-scheme decision (if applicable)
Start your claim
Tell us a little about what happened and we’ll help you check whether you have a valid claim against Aged Merchant Seamen’s Homes.
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Frequently asked questions
Can I claim against my landlord for disrepair?
If your landlord is responsible for repairs, was told about the problem and failed to fix it in a reasonable time, you may be able to claim for the disrepair and any resulting loss or damage. Reporting the issue in writing and keeping a record is key to a successful claim.
What is Awaab’s Law?
Awaab’s Law sets legal deadlines for social landlords to investigate and act on hazards such as damp and mould. Since it took effect in October 2025 landlords must investigate significant damp and mould promptly and make the home safe within strict timescales.
My landlord kept my deposit — is that allowed?
Your deposit must be protected in a government-backed scheme, and any deductions must be for genuine, evidenced reasons such as damage beyond fair wear and tear. If you dispute a deduction you can usually use the scheme’s free dispute-resolution service.
Was I charged a banned fee?
Since the Tenant Fees Act 2019, most fees — such as referencing, admin, inventory and renewal charges — are banned in England. If your landlord or agent charged one, you can ask for it back and report them to your local trading standards.
How do I complain about a letting or estate agent?
Every agent must belong to a government-approved redress scheme — the Property Ombudsman or the Property Redress Scheme. Complain to the agent first, and if it is unresolved after eight weeks you can refer it to their scheme free of charge.
This information is general guidance and is not legal advice.
Relevant legislation
The main laws and regulations that may apply to a claim in the housing sector:
Check whether you can claim money back from Aged Merchant Seamen’s Homes in a few minutes — no obligation.