Consumer Rights Act 2015
Digital Content
Learn your rights when downloading apps, software, games, films, music or other digital products.
Goods
Understand what to do if a product is faulty, damaged, not as described or not fit for purpose.
Services
Find out what standards you should expect from tradespeople, contractors and service providers.
Know your rights. Resolve disputes. Take action.
Quick search
Popular issues
Bought SomethingProblems with goods or products you've purchased.Home ImprovementsIssues with trades, repairs or home improvement work.VehicleProblems with new or used vehicles and services.Digital ProductsIssues with digital content, apps, software and devices.ServicesProblems with services like travel, utilities and subscriptions.DeliveryProblems with deliveries, parcels and online orders.
Your Rights Explained
Learn about your key rights under the Act
30 Day Right to RejectRepair or ReplacementRefund RightsConsumer GuaranteesDigital Content RightsMisrepresentation and False Claims
View all rights guides FEATUREDCheck if you're eligible
Access Government Funding & Support
You could be eligible for grants, free schemes or financial support.
Lower energy bills
Warmer home
Improve comfort
Free or low cost
Take Action
Tools and resources to help you act