The Consumer Rights Act 2015 protects you when you pay for digital content.

Digital content includes downloads, streaming services, apps, software, games, e-books, and other paid digital products.

For a full explanation of how the law works across goods, services and digital content, see Consumer Rights Act 2015 Overview.

What Counts as Digital Content?

Digital content includes:

  • Downloaded music, films and TV programmes.
  • Mobile apps.
  • Computer software.
  • Video games.
  • E-books.
  • Streaming subscriptions.

If you pay for it and access it digitally, it is likely covered by the Act.

Digital Content Must Be of Satisfactory Quality

Digital content must meet the standard a reasonable person would expect, taking into account the description and the price paid.

It should:

  • Work properly.
  • Be free from major faults.
  • Be safe to use.
  • Perform as normally expected.

For example, a game should not constantly crash, and a film should not contain corrupted files.

Digital Content Must Be Fit for Purpose

If you make it clear what you need the digital content for, and the trader agrees it is suitable, it must work for that purpose.

For example, if software is advertised as compatible with your device, it must function correctly on that device.

Digital Content Must Be As Described

Descriptions, screenshots, advertising claims and performance statements must be accurate.

If the digital content does not match what was promised, your rights are triggered.

If Digital Content Is Faulty

If digital content does not meet the legal standards, you are entitled to remedies.

The trader must:

  • Repair the digital content, or
  • Provide a replacement

This must be done within a reasonable time and without causing significant inconvenience.

If repair or replacement is impossible or unsuccessful, you are entitled to a price reduction or refund.

See What To Do If Digital Content Rights Are Breached for practical steps.

If Digital Content Damages Your Device

If faulty digital content damages your phone, computer, tablet or other device, the trader is responsible.

The trader must:

  • Repair the damage, or
  • Pay for the repair

This applies where the damage would not have happened if the trader had used reasonable care and skill.

Payment Disputes

If a trader refuses to provide a refund, you may be able to recover your money through your bank.

Key Principle

Digital products must meet clear legal standards. If they do not, you have a right to a repair, replacement, price reduction or refund.