If you’ve received a government funding letter from Consumer Rights CIC about improving your home’s EPC (Energy Performance Certificate) — you’re probably wondering if it’s legitimate. Yes, it is.

Consumer Rights, are a non-profit organisation that has helped UK households access energy-saving upgrades through official government-backed schemes, like ECO4. Consumer Rights can no longer help with ECO4 applications.

ECO4 and GBIS are part of a mandatory government target to help make UK homes energy efficient. GBIS closed on 31 March 2026, and ECO4 ends on 31 December 2026.

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What Does the Government Funding Letter Mean?

That letter about government EPC funding was about whether your home might qualify for upgrades — like insulation, solar panels, or heating improvements — under the UK’s ECO4 scheme.

Here’s a quick look at what kind of improvements might be available:

  • Internal Wall Insulation 
  • Cavity Wall Insulation
  • Loft Insulation
  • Upgraded Boilers and First-Time Central Heating
  • Solar Panels
  • Other measures to improve your home’s EPC score

The EPC government letter was sent to households that could benefit most — often properties with lower energy efficiency or those where someone receives income-based benefits.

Why Did You Receive an EPC Government Funding Letter?

Consumer Rights CIC identified homes that might qualify for energy-efficiency upgrades, and worked with local authorities and approved installers to access this funding.

If you received a government funding letter about EPC improvements, your property likely fits the criteria — either due to its current EPC rating or location. These schemes are part of a wider national push to lower energy use and improve housing stock across the UK — especially as energy costs continue to rise.

Consumer Rights can no longer help with ECO4 applications, so the reference number on the letter can no longer be used to apply through us.

Is This Really Free?

Not always.

Ofgem says ECO “is not a grant scheme”. Energy suppliers decide what they fund, a household may be asked to contribute, and being eligible doesn’t guarantee an installation.

What Should You Do If You Got an EPC Letter?

A higher EPC rating means your home is more energy-efficient — which usually means lower heating bills, better comfort, and even increased property value. For many households, the upgrades funded through government EPC schemes can make a huge long-term difference, both financially and environmentally.

People are skeptical about letters offering “free” anything. But this is one of those rare cases where it’s completely above board. The ECO4 scheme is a real UK government initiative that runs until 31 December 2026, but Consumer Rights CIC can no longer help with ECO4 applications.