What Support You Can Get and How to Access It Legal issues can be complicated and expensive to deal with, but if you’re on a low income or in a vulnerable situation, you may be able to get legal aid to help cover the costs of legal advice, mediation, or representation in court. This guide
If you paid for goods or services using a credit card, you may have protection under Section 75 of the Consumer Credit Act 1974 as well as rights under the Consumer Rights Act 2015. These two laws work together. The Consumer Rights Act sets out what standards goods, services, and digital content must meet. Section
The Consumer Rights Act 2015 and the Consumer Credit Act 1974 are two major UK consumer protection laws — but they do very different things. The Consumer Rights Act sets out the standards goods, services and digital content must meet. The Consumer Credit Act, particularly Section 75, provides financial protection when purchases are made using
The Consumer Credit Act 1974 (CCA) is the main law that regulates borrowing and lending in the UK. It protects consumers when they use credit — such as credit cards, personal loans, hire purchase, and some store finance agreements. While the Consumer Rights Act 2015 focuses on whether goods, services, or digital content are faulty
Section 75 is one of the strongest consumer protections in UK law. It forms part of the Consumer Credit Act 1974 and makes your credit card provider jointly responsible if something goes wrong with a purchase. This means that if a retailer breaches contract or misrepresents goods or services, you can claim your money back
A chargeback is a payment reversal made by your bank or card provider after you dispute a transaction. It allows you to recover money paid by debit or credit card when something has gone wrong — for example, if goods never arrive, are faulty, or a service is not provided. Chargebacks are not created by
A Letter Before Action (LBA) is a formal written warning you send to a business or individual to tell them that if they do not resolve your issue, you will take them to the Small Claims Court. It is the final step before starting legal proceedings. Most companies take an LBA very seriously because once
Gas safety is no small matter. If you’ve had a poor experience with a Gas Safe registered engineer, received an invalid certificate, or suspect unsafe work, you have the right to raise a concern. But where do you start? In this guide, we walk through how to make a complaint to the Gas Safe Register,
The Ministry of Justice has confirmed that the cyber attack on the Legal Aid Agency (LAA) is far more extensive than initially reported, with millions of highly sensitive records potentially exposed. The attack, first discovered in April 2025, forced the LAA to take its online portal offline in May. The portal, which legal aid providers
If you’ve received a government funding letter from Consumer Rights CIC about improving your home’s EPC (Energy Performance Certificate) — you’re probably wondering if it’s legitimate. Yes, it is. Consumer Rights, are a non-profit organisation that aids UK households in accessing free energy-saving upgrades through official government-backed schemes, like ECO4. ECO4 and GBIS are part