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Making a claim against Utility Warehouse
If Utility Warehouse has caused you a financial loss, you may have grounds to claim compensation. Claims are decided on the facts and the evidence you can provide, so it helps to understand what you can claim for before you begin.
This guide explains the types of claim common across the energy & gassector, the steps to take first, and the evidence you’ll want to gather.
Claims may include:
- Incorrect billing
- Overcharging
- Property damage
- Failure to honour agreed compensation
- Breach of contract
- Missed guaranteed appointments
- Failure to provide agreed services
What can you claim for?
- Incorrect bills
Were you billed incorrectly or charged for energy you didn't use?
Learn more - Property damage
Did work carried out by the company damage your property?
Learn more - Guaranteed Standards
Were appointments missed without the required compensation?
Learn more - Back billing
Have you been billed for energy outside the permitted period?
Learn more
Before you claim
- 1Raise the issue
Contact their customer service and explain the problem.
- 2Allow them opportunity to investigate
Give the company time to look into your concern and respond.
- 3Keep copies of everything
Emails, bills, photos, contracts and meter readings.
- 4If financial loss remains, consider a claim
We can help you understand your options and next steps.
Evidence checklist
- Bills
- Photos
- Emails
- Contracts
- Quotes
- Bank statements
- Meter readings
- Complaint reference
- Ombudsman outcome (if applicable)
Start your claim
Tell us a little about what happened and we’ll help you check whether you have a valid claim against Utility Warehouse.
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Frequently asked questions
Can I claim compensation from this company?
If you have suffered a financial loss caused by the company — such as incorrect billing, property damage or a missed guaranteed-standards appointment — you may be able to claim compensation. Whether a claim succeeds depends on the evidence and the individual circumstances.
Do I need a solicitor to make a claim?
Not always. Many lower-value energy claims can be pursued directly or through the Energy Ombudsman free of charge. For larger or more complex losses professional support can help, but it is not a requirement.
What evidence do I need?
Keep anything that shows what happened and what it cost you — bills, meter readings, photos, emails, contracts and any complaint reference or ombudsman outcome. The more complete your records, the stronger your position.
Is there a time limit for making a claim?
Time limits vary by the type of claim, but as a general guide many consumer claims must be started within six years. It is best to act as soon as you can while the evidence is still fresh.
How long do claims take to resolve?
It depends on the complexity of the case and whether the company or ombudsman becomes involved. Straightforward matters may settle in a few weeks, while disputed or higher-value claims can take several months.
This information is general guidance and is not legal advice.
Relevant legislation
The main laws and regulations that may apply to a claim in the energy & gas sector:
- Consumer Rights Act 2015
- Electricity and Gas (Standards of Performance) Regulations (Guaranteed Standards)
- Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008
- Consumer Protection from Unfair Trading Regulations 2008
Check whether you can claim money back from Utility Warehouse in a few minutes — no obligation.