If something goes wrong with goods, services, or digital content, the Consumer Rights Act 2015 gives you structured legal remedies.

This hub brings together all the main remedies available under the Act and helps you identify which one applies to your situation.

For a general overview of how the law protects you, see How It Protects You (Goods, Services and Digital Content).

Remedies for Faulty Goods

If physical goods are not of satisfactory quality, not fit for purpose, or not as described, you have a staged set of remedies.

1. Short-Term Right to Reject

You usually have 30 days from delivery to reject faulty goods and claim a full refund.

Read: Short-Term Right to Reject

2. Repair or Replacement

After 30 days, the trader normally has one opportunity to repair or replace the goods at no cost to you.

Read: Repair or Replacement

3. Final Right to Reject or Price Reduction

If repair or replacement fails, you can reject the goods for a refund or keep them for a reduced price.

Read: Final Right to Reject or Price Reduction

4. Partial Rejection

If only part of your purchase is faulty, you may be able to reject just that part.

Read: Partial Rejection

5. 6-Month Presumption Rule

If a fault appears within 6 months, the law presumes it was present at delivery unless the trader proves otherwise.

Read: Time Limits and the 6-Month Rule

Remedies for Services

If a service is not carried out with reasonable care and skill, you are entitled to:

1. Repeat Performance

The trader must redo the work properly, at no extra cost.

2. Price Reduction

If the work cannot be fixed, or fixing it would cause significant inconvenience, you can demand a price reduction.

Read: Services – Your Rights

Remedies for Digital Content

If digital content is faulty, not fit for purpose, or not as described, your remedies are slightly different from goods.

1. Repair or Replacement

The trader must fix the issue or provide a working version within a reasonable time.

2. Price Reduction or Refund

If repair or replacement is impossible or fails, you are entitled to a partial or full refund.

3. Compensation for Device Damage

If defective digital content damages your device, the trader must repair the damage or pay compensation.

Read: Digital Content – Your Rights

Protection from Unfair Terms

If a contract attempts to remove or limit your legal remedies, that term may not be binding.

Examples include “no refunds” clauses or unfair cancellation penalties.

Read: Unfair Terms – What the Law Says

Enforcing Your Remedies

If a trader refuses to comply with your legal remedies, you can escalate the issue.

See also Quick Guide: What To Do If Something Goes Wrong.

In Simple Terms

If something goes wrong, the law gives you structured remedies:

  • Refund.
  • Repair.
  • Replacement.
  • Repeat performance.
  • Price reduction.
  • Compensation (in some cases)

This hub connects you to the detailed guidance for each remedy so you can take the correct next step.