Refunds, repairs and replacements

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Goods Remedies: Final Right to Reject / Price Reduction
If goods you bought do not meet legal standards and the trader has failed to repair or replace them properly, you may have a final right to reject the goods or claim a price reduction. These remedies apply under the Consumer Rights Act 2015 when goods do not conform to the contract. For the core

What you’ll learnWhen Does the Final Right to Reject Apply?What Does “Final Right to Reject” Mean?Will You Receive a Full Refund?What Is a Price Reduction?Read full guide
Repair or Replacement
If goods you bought do not meet the legal standards under the Consumer Rights Act 2015, you usually have the right to ask the trader to repair or replace them. This applies where goods are not of satisfactory quality, not fit for purpose, or not as described. For the full list of statutory standards, see

What you’ll learnYour Right to Repair or Replacement What Must the Trader Do?When Can the Trader Refuse?Giving the Trader One OpportunityRead full guide
Time Limits and the 6 Month Rule
If goods you bought turn out to be faulty, your rights under the Consumer Rights Act 2015 are affected by certain time limits. These time limits determine which remedies are available and who must prove the goods were faulty. For the legal standards that goods must meet, see What Statutory Rights Apply to Goods?. The

What you’ll learnThe 30-Day Short-Term Right to Reject Repairs Pause the 30-Day Clock The 6-Month Rule What Happens After Six Months?Read full guide
Partial Rejection
If only some of the goods you bought are faulty, you do not always have to reject everything. Under the Consumer Rights Act 2015, you may be entitled to reject only the goods that do not conform to the contract. For the legal standards goods must meet, see What Statutory Rights Apply to Goods?. What

What you’ll learnWhat Is Partial Rejection?When Does Partial Rejection Apply?Instalment Deliveries How to Partially Reject GoodsRead full guide
Quick Guide: What To Do If Something Goes Wrong
If goods are faulty, a service is poorly carried out, or digital content does not work properly, the Consumer Rights Act 2015 gives you clear steps to follow. This guide explains what to do — quickly and practically — if a business refuses to put things right. For a full explanation of your protections, see

What you’ll learnStep 1: Identify What Type of Purchase It Was Step 2: Check What Has Gone Wrong Step 3: Contact the Trader First Step 4: Know Your RemedyRead full guide
Remedies Hub
If something goes wrong with goods, services, or digital content, the Consumer Rights Act 2015 gives you structured legal remedies. This hub brings together all the main remedies available under the Act and helps you identify which one applies to your situation. For a general overview of how the law protects you, see How It

What you’ll learnRemedies for Faulty Goods 1. Short-Term Right to Reject 2. Repair or Replacement 3. Final Right to Reject or Price ReductionRead full guide
Short-Term Right to Reject
If goods you bought do not meet the legal standards under the Consumer Rights Act 2015, you may have a short-term right to reject them and receive a full refund. This applies where goods are not of satisfactory quality, not fit for purpose, not as described, or otherwise do not conform to the contract. For

What you’ll learnWhat Is the Short-Term Right to Reject?When Does the 30-Day Period Start?What If a Repair Is Attempted?How Do You Reject the Goods?Read full guide
Gas Safe Register Replacement Certificates How to Get Them
Whether you’re a landlord needing proof of compliance or a tenant trying to confirm your property’s safety, losing a Gas Safety Certificate can be a headache. Fortunately, getting a replacement is a straightforward process, if you know where to look. In this guide, we’ll explain why you might need a replacement, how to request one

What you’ll learnWhy You Might Need a Replacement Gas Safety Certificate How to Request a Replacement Certificate Step 1: Confirm the Work Was Registered Step 2: Contact the Gas Safe RegisterRead full guide
Lead Pipe Replacement Process – What to Expect
Replacing the lead water pipes in your home might seem daunting. But if you know the process and the different stages to take, then tackling the task becomes easier. Checking and locating The first step is finding the location of the lead water pipes. A good plumber or your water company can assist. Homes built

What you’ll learnChecking and locating Testing the water Planning the change The replacement procedureRead full guide
Health risks of lead pipes: why replacement is crucial
For years lead pipes were an integral part of the UK’s water systems. However, when the toxicity of lead harming consumers, especially in children and pregnant women, came to the fore house builders in the UK stopped installing these pipes in the early 70s. The problem nowadays is millions of private and public sector buildings

What you’ll learnContaminated water pipes The invisible threat Effects on children and pregnant women Long-term health issues for adultsRead full guide
Profitability Returns to EDF’s UK Division as Residential Electricity Rates Soar
The UK division of the French energy company EDF experienced a significant reversal in 2022, generating a pre-tax profit of £1.1 billion compared to a loss of £21 million in 2021. This financial improvement was primarily due to the rising cost of wholesale energy, which allowed EDF to charge a higher price for the electricity

What you’ll learnEDF, the fourth-largest energy provider in the UK, provides gas and electricity to more than 5 million homes.The UK profit was a bright spot in EDF’s 2022 annual report, which revealed a record £16 billion net loss for the entire group.EDF has devoted substantial resources to the Hinkley Point C project in Somerset, the newest nuclear reactor in the UK.Read full guide