Straight answers to the questions people ask us most — on faulty goods, refunds, grants, energy, water, renting and taking a company to court.
Some questions come up again and again. Here are clear, up-to-date answers to the ones we’re asked most, each linking to a fuller guide if you want the detail. Everything here is checked against official sources and dated.
Browse the questions in this section using the list alongside, or head straight to the topic you need on our Consumer Rights Act, Grants, Energy & water, Finance, Legal claims and Help for households pages.
The Boiler Upgrade Scheme gives £7,500 towards a heat pump, or £5,000 towards a biomass boiler, in England and Wales.
Section 21 “no-fault” evictions are being abolished from 1 May 2026 under the Renters’ Rights Act 2025.
The quickest way to find out is a free benefits calculator — billions in benefits go unclaimed every year.
Complain to your supplier first, then take it free to the Energy Ombudsman after 8 weeks or a deadlock letter.
The energy price cap limits the unit rates and standing charge on standard tariffs — it isn’t a cap on your total bill.
No — households can’t switch water supplier, but there’s plenty of help if bills are a struggle.
You can take a company to the small claims court online through Money Claim Online, usually without a solicitor.
Section 75 is a legal right on credit-card purchases over £100; chargeback is a card-scheme rule that also covers debit cards.
You have 30 days to reject faulty goods for a full refund under the Consumer Rights Act 2015.
Not yet: ECO4 runs until 31 December 2026. Here is what you can get instead, and the grants open in 2026.
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