Citizens Advice is an independent charity that gives free, confidential and impartial advice to help people resolve their problems — covering debt and money, benefits, housing, employment, immigration, and consumer issues.
What it helps with
You can get help in person at a local Citizens Advice, by phone, or through its detailed website. It also runs the national consumer helpline for problems with goods, services and traders, and the Help to Claim service for people making a new Universal Credit claim. Advisers can help you understand your rights, write letters, and deal with organisations on your behalf.
When to turn to it
Citizens Advice is a good first stop for almost any consumer, money or housing
problem — especially if you’re not sure where to start or who’s responsible.
It’s free, and it will never charge you.
How to reach them
Find your local office and helpline numbers at citizensadvice.org.uk. For related help on this site, see our Help for households and Legal claims pages.
Source
Citizens Advice (citizensadvice.org.uk). Reviewed: 3 September 2026.