Shelter is a charity that helps people struggling with bad housing or
homelessness through free advice, support and legal services, and campaigns
for a fairer housing system.

What it helps with

Shelter’s advisers help with renting problems, eviction, disrepair,
homelessness, and dealing with landlords and councils. Its website has some of
the clearest guidance available on tenants’ rights, and it runs a free
emergency helpline for housing crises.

When to turn to it

Turn to Shelter if you’re threatened with eviction or homelessness, or you’re
dealing with serious disrepair or an unresponsive landlord.

How to reach them

Visit shelter.org.uk (Shelter Scotland at scotland.shelter.org.uk). See our
housing and rent support and
landlords and tenants
pages.

Source

Shelter (shelter.org.uk). Reviewed: 3 September 2026.